CUSTOMER CARE

 

ORDERS

Orders will be shipped within 1-3 business days. In the event that the item(s) you purchased is preordered or back ordered, please allow up to 3-4 weeks for your order to be shipped. If an item is out of stock we will notify you as soon as the order is placed with us. If you ordered more than one item, you may receive partial shipments.  For customized merchandise please allow 10 business days for completion.  For inquiries regarding the status of your order and/or product availability please email sales@haloandco.com

 

Payment Information

We accept VISA, MasterCard, credit or debit cards through stripe as forms of payment. Customers will be charged as soon as order is submitted on haloandco.com

PRIVACY 

 

Your privacy is important to Halo & Co. We are committed to safeguarding the privacy of our website visitors; this privacy statement sets out how we will treat your personal information. 

 

Information we  Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications, comments, feedback, product reviews, recommendations, and personal profile.

 

Personal Data Collection

Halo & Co may collect, store and use the following kinds of personal information:

 

  1. information about your computer and about your visits to and use of this website (which may include your IP address, geographical location, browser type and version, referral source, entry page, exit page, length of visit, number of page views, the route taken through this website, and similar information);

  2. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

  3. information that you provide to us for the purpose of registering with us;

  4. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and

  5. any other information that you choose to send to us.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why we collect personal data:

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations

 

Using Personal Data

Personal information submitted to us via this website will be used for the purposes specified in this privacy statement or in relevant parts of the website.

 

We may use your personal data to:

 

  1. administer the website;

  2. improve your browsing experience;

  3. enable your use of the services available on the website;

  4. send to you goods purchased via the website, and supply to you services purchased via the website;

  5. send statements and invoices to you, and collect payments from you;

  6. send you general non-marketing commercial communications;

  7. send you email notifications which you have specifically requested;

  8. send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email  and you can inform us at any time if you no longer require marketing communications; and

  9. deal with inquiries and complaints made by or about you relating to the website.

 

How we store, use, share and disclose site visitors personal information:

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our site visitors:

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Personal Data Security

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

 

Halo & Co will store all the personal data you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

You are responsible for keeping your password and user details confidential. We will not ask you for your password except when you log in to the website.

 

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors in so far as reasonably necessary for the purposes as set out in this privacy statement.

 

In addition, we may disclose your personal information:

 

  1. to the extent that we are required to do so by law;

  2. in connection with any legal proceedings or prospective legal proceedings;

  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

  4. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

 

Except as provided in this privacy statement, we will not provide your information to third parties.

 

Cross-border Data Transfers

Information that Halo & Co collects may be stored and processed in and transferred between any of the countries in which we operate to enable the use of the information in accordance with this privacy statement. In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.

 

How we use cookies and other tracking tools:

 

Under the GDPR, we are not required to receive site visitors' consent when using cookies on our site

 

Your Rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:

 

  1. the payment of a fee; and

  2. the supply of appropriate evidence of your identity.

 

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time.

 

Privacy Statement Update

We may update this privacy statement from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy statement by email.

 

Other Websites

The website contains links to other websites that are not under the control of and are not maintained by Halo & Co. We are not responsible for the content or reliability of the linked websites. Halo & Co provides these links for your convenience only but does not endorse the material on these sites.

 

Contact Us

If you have any questions about this privacy statement or our treatment of your personal information, please write to us by clicking here.

 

 

 

How to withdraw consent:

 

If you don’t want us to process your data anymore, please contact us at sales@haloandco.com or send us mail to: Halo & Co, 210 High Street, Prestatyn, Denbighshire, LL19 9BP, United Kingdom


 

Questions and your contact information:

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@haloandco.com or send post to Halo & Co, 210 High Street, Prestatyn, Denbighshire, LL19 9BP, United Kingdom

WHOLESALE ENQUIRIES

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

 

I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

PAYMENT METHODS

 

Payment Information

We accept VISA, MasterCard, and PayPal as forms of payment. Customers will be charged as soon as order is submitted on haloandco.com

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ADDRESS:

HALO & CO

210 HIGH STREET

PRESTATYN

DENBIGHSIRE, LL19 9BP

UNITED KINGDOM

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CONTACT:

EMAIL US: CLICK HERE

TEL: +(0) 1745 403137

© 2019 Halo & Co copyright all rights reserved